Quote:
Originally Posted by Kellargh
Yeah, Virgin have lost my general 'liking'...since they took over, they opened offshore call centres, completely stopped listening to what the customer actually would like from their service and charged more. The V+ stb was just to draw people in, it's proven more unreliable than useful, probably due to cheap parts...and with opening offshore call centres they get rid of UK staff, making it impossble for customers to have faults fixed/bills corrected with people reading from scripts.
What a wonderful company to get your services from!
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The main thing Virgin took the centres aboard was its cheaper and too move em back the board would have to see a cost effective reason forget about customer views they wont listen