Quote:
Originally Posted by darthlinux
I am just waiting for customer care to have cut backs
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I can't see CMC cutbacks just yet. Surely they will get rid of the contracted outsourced centres first when the contracts run out?
Berkett came to our centre a few months ago and said that each month 10% more calls are coming back to the UK centres with the outsourced receiving 10% less.
But that being said...they're moving staff accounts to IBM swansea...