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Old 09-07-2008, 21:53   #81
chuzzlemonkey
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Join Date: Jul 2008
Location: West Midlands
Services: V+ TV:XL Broadband:XL Telco:XL
Posts: 796
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Re: Moved house, can't get Virgin, but they won't let me terminate contact

Quote:
Originally Posted by grow View Post
Apologies if this is the wrong forum to post in, I really didn't know where else to turn.

I've just moved house and the new place is a non cable area. So Virgin can't supply me with Internet or Cable TV.

My problem is that they won't let me leave my contract and want me to pay for a service I simply can not get from them.

My only choice is to get freeview and the internet from another supplier via the phone line but I can't afford to pay for something from Virgin I can't get.

How on earth can I leave them and terminate my contract due to them not being able to supply me with any service.

HELP PLEASE!!!!!!!

Hi!

Im not sure if this has been touched on yet...but as with all VM contracts...If you move to a non-cabled area and take beyond cable service any early disconnection fees will be waivered, but they will be charged initially.

I understand where you're coming from on this one, but they do put it in the T&C's about these charges so taking beyond cable may be your only option if you want the EDF's refunded
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