Quote:
Originally Posted by coastered
Rubbish, cancelling a DD does not put you in breach of anything.
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I think you will find that you have a contract with VM.
They are obliged to provide you with a service according to their levels of service etc.
You are obliged to pay them for the service.
Quote:
Originally Posted by coastered
And besides, how can you steal something you pay for in advance anyway?
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Because you are taking a service which you are not paying for, and by wilfully cancelling your DD have no intention of paying for.
If you go into Tesco and walk out with a bottle of vodka without paying, and have no intention of paying for, that is stealing. So why is it any different not paying for a month's BB or something?
Quote:
Originally Posted by coastered
Hmm, maybe VM are stealing from me, maybe THEY are in breach of contract? Judging by the amount of cockups they make on customer bills on a monthly basis I say they are.
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If the bill is wrong, then you are (not) paying for services which you are (not) receiving (the option in brackets is because a wrong bill can work either way) and so you are either entitled to a rebate of the difference or required to pay for the services you have used.
Quote:
Originally Posted by LostintheNW
How does cancelling that put you in breach of any contract? if Virgin continue to supply you with a service after you refuse to pay for it then thats their problem not yours.
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Then you correspond in writing sending them a properly WRITTEN notice of cancellation using a guaranteed delivery service informing them that you are giving them x months' notice of cancellation and that once the contract is concluded you will be cancelling the DD. Don't just do it - that puts you in breach not them, and is not advised by consumer protection experts eg Watchdog, CAG, MSE, and the lawyers who write for magazines etc.
Quote:
Originally Posted by LostintheNW
I'd send the boxes and everything else back to them so they know I no longer want the service, how would I be stealing then considering I wouldn't have access to their service?
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That is slightly different since they have the equipment, but presumably they collect this anyway once you have agreed a cancellation.
If they continue to take money from you when they are not seeking recompense for providing you with a service then that's them stealing - effectively it's unauthorised transactions, if that's not fraud you are still entitled to that back through the DDG anyway.
Quote:
Originally Posted by LostintheNW
And the fact that Virgin refund the disconnection fee if you take out ADSL is just another way of getting you to stick with their crap service which is traffic managed again. One question if you move abroad how are the pathetic idiots at VM ever going to chase you for payment? it costs more to trace people abroad and attempt any form of recovery so methinks you just say I am moving to Botswana shove ya fee and then ignore any correspondence from them.
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I'm pretty sure the ADSL is under separate terms and a new contract, so this waiving of a fee is just a goodwill gesture.