Quote:
Originally Posted by Peter N
Not just plain stupid - they are arrogant, ignorant and incompetent as well.
Lots of companies make bad decisions - anyone remember New Coke or the Ford Pinto - but BT's refusal to answer the most basic questions without having to refer the questions to Phorm shows incompetence while their refusal to respond directly to their customers is totally ignorant.
The worse element for me is their arrogant refusal to admit their mistakes and at least acknowledge that they acted in haste. They have allowed their company to be humliated and degraded in the eyes of many people. BT seem oblivious to fact that some of those offended by their actions and behavior will also have control of substantial business contracts with BT which are not going to be renewed not because of privacy concerns but because they feel that BT is untrustworthy and has crawled too far up it's own backside.
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I cannot understand why Virgin Media have not come out with a statement totally removing themselves with any relationship with Phorm and this type of DPI targeted advertising methodology. If they cannot see by this day that this in-line 'spyware' not going to to be ignored by the authorities for ever they must be fools as well. There must be a point where they must see that the
outrage is only going to get bigger
and bigger,
and bigger and bigger as time goes on.