Quote:
Originally Posted by R Jones
Which raises the interesting question that I can't quite make my mind up on - are the people at BT really evil or are they just plain stupid?
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Not just plain stupid - they are arrogant, ignorant and incompetent as well.
Lots of companies make bad decisions - anyone remember New Coke or the Ford Pinto - but BT's refusal to answer the most basic questions without having to refer the questions to Phorm shows incompetence while their refusal to respond directly to their customers is totally ignorant.
The worse element for me is their arrogant refusal to admit their mistakes and at least acknowledge that they acted in haste. They have allowed their company to be humliated and degraded in the eyes of many people. BT seem oblivious to fact that some of those offended by their actions and behavior will also have control of substantial business contracts with BT which are not going to be renewed not because of privacy concerns but because they feel that BT is untrustworthy and has crawled too far up it's own backside.