Quote:
Originally Posted by Florence
Very true they seem to have sliped with their due diligence mind they were blinded with greed and dollar signs.
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Which raises the interesting question that I can't quite make my mind up on - are the people at BT really evil or are they just plain stupid?
I know from years as a customer that they are incompetent.
I know from years as a customer that they regard customers as irrelevant except as a source of income, and treat us with contempt - that is the default position, and many of the staff find that very difficult.
I know that they want to make money, but aren't very good at doing it.
I know that they have a lousy company structure and corporate culture, and that the management are very very poor at managing.
I know that they are devious and if they can possibly avoid it, they won't tell anyone anything - like they don't talk to their staff, they don't talk to their customers, and they only talk to the press when they want to sell something.
But I am not yet convinced that they really do want to break the law. I don't think they intend to be criminal. They are just too stupid to know that virtually 99% of this basic Webwise plan is illegal. In so many ways.
Hence the delays. As again and again, they discover (from us usually) the next bit they forgot to check, and that sadly the ICO or the police couldn't be bothered to enforce.
Of course I could be wrong. Maybe they are corrupt, law breaking criminal deceivers. Maybe. But personally - I think they are just stupid. Anyone from any reputable company who signed any sort of commercial agreement with a company with Phorm's background and reputation, MUST be stupid.
I suppose it's up to them to help us make up our minds. That is quite easy. Even a BT manager could work it out.
a) full disclosure of what they have been up to
b) apologise for mistakes and compensate for losses
c) dump Ertugrul completely as a bad mistake. Lesson learned. Don't do that again.
d) sack anyone who needs sacking - like the head of BT Retail at the time all this got started - oh yes - that was Ian Livingstone wasn't it? Arrange the employment tribunal and then if you have to, pay him his millions of CEO compensation and give him his P45. You can always sue him for it later when all this has been through the courts and the actions of the people responsible have been weighed in the balance and found wanting.