[ccarmock]

I had a call back from NTL/Telewest business this week to apologise but there is going to be a delay of 4 weeks for them to provide the service. They have checked out the problem with the 50 pair cable from the MUX to the green box over the road and have confirmed it's damaged and needs to be replaced. However this involves permission from the local council as a road closure overnight may be required and that takes about 3 weeks. They are going to look into the possibility of providing the cable modem service now and phone later though.

While it's a shame there is a delay, it's out of their control, and I am still impressed by the way they are keeping me up to date. I have the direct number of the person handling it all for me and he promises to keep me updated.