Two day ago I started logging in great detail my usage as VM had decided to start capping me a few days previously.
I note with great interest that I'm being capped this evening at 500Kb/sec even though I've downloaded nowhere near their limits. Check
http://www.dagley.co.uk/virgin for the table showing what I've downloaded and when today.
So, I complained:
Quote:
Although I am subscribed to your uncapped, unlimited internet service (as you still advertise on your website - http://www.virgin.net/helpme/broadba...ethereany.html) I have been restricted via your automated capping system for two nights in a row even though I am well within your allowed download limits.
As you have introduced these changes to our contract without consulting me, and subsequently you are restricting my bandwidth without my consent and in violation to your own Terms of Service, I want to know what you are going to do about it.
As an example, I am currently capped to a download speed of approximately 500KB/sec in line with your capping policy as outlined on http://www.virginmedia.com/help/traffic-management.php.
However, as you can clearly see from this page I am WELL WITHIN my allowed usage according to YOUR timescales as set forth in the previous link.
Please now see: http://www.dagley.co.uk/virgin/
As you can see, during the period 10:00 to 15:00 I have downloaded FAR LESS than the 6GB you allow (2.2GB) and the same in the evening period (2.1GB).
Why am I now capped in the evening for the third day in a row? And please - before you even go there - be aware I'm fairly "technical" having been a Network & Server administrator for the last 12 years of my career - please don't try and fob me off as I've seen VM do with other customers. No I don’t have anyone else using the account, and no, I’ve not been subjected to a horde of marauding, war-driving lemmings brute force attacking my router.
Yesterday I phoned your “technical helpline” and was treated to a barrage of insulting belittlement from your representative as he tried to convince me it was a “server problem” and as the “system was currently down” he could “inadvertently cut off my account for up to 7 hours” if he tried to touch anything now. How helpful. And what complete tosh.
This is absolutely outrageous - I pay a great deal of money (VM is as I'm sure you're aware one of the most expensive ISP's for home use in the country) for this "service" and quite frankly you're failing in every regard.
Combine this with your interest in Phorm and unless you do something immediately, you'll be losing THIS customer as I'll be voting with my feet.
I await your imminent reply with interest.
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I suspect nothing will happen. At which point Virgin Media can take a hike, and it'll be back to Be* for me.
---------- Post added at 23:18 ---------- Previous post was at 21:48 ----------
Anyone else being capped when they shouldn't be? Or no one taken the time to find out?