Quote:
Originally Posted by Sirius
know how you feel. 
I seem to get it randomly at any time of the day or night. I cannot be arsed to ring tech support and talk to a guy in India who's only task in life is to read a bloody script then fob me off with the fault of the day. |
You'll think I'm making this up
Just phoned Broadband support on 151 after getting capped for the 2nd time this month. Never happened before (that I've noticed anyway), and I'm a very heavy user.
Stereotypical 1st line support script-reader answers, and yes, he was clearly in India - difficult to understand and took several "Sorry?"s and "Pardon?"s to get anything comprehensible out of him.
I explained that after getting capped yesterday, I (last night) setup my bandwidth manager to restrict download speed to 160Kb/sec during peak hours (defined on their website as 10am to 3pm, and 4pm to 9pm. At 8:30pm I notice I'm restricted to 600Kb/sec download speeds, and want to know why... I've downloaded just over 8Gb today (since midnight TODAY) and my badwidth usage is within their stipulated totals of 6Gb for the morning cap, and 3Gb for the evening cap.
Apparently there's a "problem with the server" and the "engineers" can't make any changes to my profile now. Genius. Another fob-off.
I then phoned 150 to make a complaint. Spoke to girl this time (also from India I think - another stong, almost impossible accent to understand). I couldn't make a formal complaint - she insisted on giving me the postal address to write in to.
What a far cry from the (still advertised) "no caps, no allowances" BS still being sold to consumers, new and existing alike. (
http://www.virgin.net/helpme/broadba...ethereany.html - check it out).
I left Be* for VM because I was "only" getting 14mbit/sec on Be*. I'm very disappointed with VM, and would like to know if I can "vote with my feet" at this point (been with them only 7 months or so) as they've changed the contract - do I have rights to leave and return to Be*?
I get very fast access (as good as 20mbit advertised) when it's not capped. Its a pity I'm not around more at 2am when VM would have me use my "unlimited, uncapped" service I pay so much for...
