Originally Posted by jswallow

So I've been with Virgin way back since Cable & Wireless days in 1997, and had:

- 2 set top boxes, one at the front of the house and one at the back
- 2 phone points, again one at the front of the house and one at the back
- broadband running via the back room set top box.

I decided to change my setup last month and so went for the £54/month package (XL for all three) and ditching the second set top box. So far so good ...

Engineer turns up three weeks ago, but only manages to install a V+ box as whoever put my order on the system "forgot" to tell them that they'd need to do an internet installation. £75 to do that? I could have done that install with my eyes closed. But anyway, I get a new appointment for Monday 30th to do the internet job.

Which was promptly cancelled by Virgin last Saturday because of some mumbled reason down my answering machine. On checking on Monday morning it was because the engineers had "run out of quota" whatever that means.

So I'm now down for an install for Internet next Wednesday. Assuming that it actually happens this time.

But I have a question, how does the cable modem installation work? Does it mean yet another cable being routed into the house or can they just piggyback of an existing one? I'm not a cabling expert in any way shape or form, so sorry if it's a stupid question!