Quote:
Originally Posted by Chrysalis
Ultimately if the EU is trojaned etc. and is then doing things like sending spam, ddos, scanning for other victims then they need to be cutoff, however I think easynet (sky) are doing it the wrong approach they seem to cut people off without any kind of warning or contact first.
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I've been on the receiving end of VM doing the same thing before and although it's not nice I do agree with the reasons for it. You have no way of knowing how long the nasty has been bombarding victims or battering on routers/firewalls for by the time it's spotted. Not to mention how much more it could do if left even for a couple of hours while you try ringing the customer.
In this instance, Sky seem to offer much more help than VM appeared to offer me. Although I didn't need their help as I'd spotted the problem and nailed it down again before VM disconnected me (poxy Wingate opened some ports on an upgrade without telling me) they were only prepared to offer help as far as repeating the scan to my PC with a thumbs up or thumbs down. Anything beyond that and I was on my own. (Sorry - on my own plus their premium rate PC help line!)