Looking at the sky site they actually are stating that if you need help with the IS program then either go to Mcafees website or call Sky tech support......
Quote:
Where can I find more help with my McAfee security software?
If you would like more information on how to use your new McAfee security software, please visit McAfee's website or call Sky - follow the Contact Us link on the right of this page to find contact details for the Sky Broadband team.
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Oh well Sky have then made this thier own mess......
Kymmy