Thread: Sky Have Cut Off Internet
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Old 30-06-2008, 11:07   #14
brundles
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Re: Sky Have Cut Off Internet
The problem with relying on supplied security software is that it is only as good as the people developing it - it can't prevent or look for things it hasn't been programmed for. Unfortunately this means that there will be instances where something bad happens that the software didn't realise - hence the cut off (which is the best approach believe it or not!).

It's also possible that the cutoff was a result of an e-mail sent from another PC but appearing to be from your Mum's account was forwarded to Sky's abuse team. In this instance they should be able to confirm the PC is secure fairly quickly and (I hope) you'd be good to go.
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