Quote:
Originally Posted by colin-bennett
agree
Further 3 points.
Why has the user not been given all the info needed to get back connected ?
Thought SKY provided securty software free ??
Most internet providers would contact the customer before just cutting of connection.
Overall a very poor service
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A letter is sent through the post to the customer detailing what needs to be done and what number to call when it is done.
Sky provide Mcafee but as with all software tools of this nature if you do not keep it up to date it is useless and also no tool is perfect.
Sky would seem to prefer action rather than a warning and expectation that the EU will sort things out immediately, whether that is right or wrong is not for me to discuss here.
As to other comments, Mcafee provides virus, firewall and parental control protection for the users computer, as laways though it is down to the EU to install it if they want it and to set it up.
All calls from a Sky talk customer to Sky tech support will be free from July. Calls not from a Sky talk line cost less than 10p per min.
ADSL is governed by the copper lines in use which impacts the level of service greatly when distance becomes an issue. We moved to ADSL from VM due to one run in too many with the incompetent billing system, rude CS staff that ignored facts and tried to blame us for a non-payment when VM had responded and confirmed new bank account details 3 weeks prior to the billing point and we were sick and tired of putting up with an expensive service that for us was not worth the money.