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Paul K · 29-06-2008, 14:45

She will have to call Sky BB tech support,. they will see it on her account and transfer her to the abuse team who handle this. Call up monday as they only work office hours weekdays and are not open weekends.
You will need to run a full virus, trojan and spyware scan or take it to a pc shop, if you cannot show it to be fully clean again they will not let it back on service till it is formatted, clean installed, fully patched and running protective software.

29-06-2008, 14:45	#3
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Sky Have Cut Off Internet She will have to call Sky BB tech support,. they will see it on her account and transfer her to the abuse team who handle this. Call up monday as they only work office hours weekdays and are not open weekends. You will need to run a full virus, trojan and spyware scan or take it to a pc shop, if you cannot show it to be fully clean again they will not let it back on service till it is formatted, clean installed, fully patched and running protective software.