Quote:
Originally Posted by saabmania2
yeah but saying that i've been with ntl since 1997 and it was fine until it went under the virgin banner, apart from either upgrading or downgrading channels with ntl i never had to contact them, that's not the case with virgin i have probably been on the phone at least once a month since then with either a tv fault, poor broadband or just billing problems,and i've still yet to ask for a discount for anything as i beleaved like others on here that virgin needed full paying customers to be able to afford to upgrade the network.
virgin media has certainly not taken a leaf from richard bransons buisiness book on how to look after it's customers and still make money. 
personally i think telewest and ntl where as bad as each other and now they have merged it like a marrage made in nthell.  |
Indeed, most if not all of the current processes, proceedures, billing, and middle managment are ex-telewest, not ntl. So when people moan about wanting telewest back, well, we are all telewest now as far as I can see.