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|Kippa| · 28-06-2008, 02:36

One of the worst things about Virgin Media is they keep the customers constantly in the dark. Like when the new STM times came in to effect I had to get make a formal complaint because I was being STM'd outside what I thought were the official times, only to be informed that it was new STM times. They hadn't even updated their traffic managment page. They only updated it quite a long time after they implemented it.

At the very least, they should inform the customers that there is going to be some changes say at least a week before bringing them in, and when they do make the changes AT LEAST inform them of the changes. Public relations is something they really need to get better at.

28-06-2008, 02:36	#180
\|Kippa\| Inactive Join Date: Apr 2005 Posts: 366	Re: Application Throttling/Management One of the worst things about Virgin Media is they keep the customers constantly in the dark. Like when the new STM times came in to effect I had to get make a formal complaint because I was being STM'd outside what I thought were the official times, only to be informed that it was new STM times. They hadn't even updated their traffic managment page. They only updated it quite a long time after they implemented it. At the very least, they should inform the customers that there is going to be some changes say at least a week before bringing them in, and when they do make the changes AT LEAST inform them of the changes. Public relations is something they really need to get better at.