Quote:
Originally Posted by Rob
Unfortunately, what your are saying Ben, and what customers who are cancellinig ar being told by Virgin Media call centre staff, contradicts according to posts made earlier in this thread, and elsewhere. Looks to me like there is some additional training needed somewhere.
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The thing is, while its nice to get advice here, at the end of the day this is not VM and while there are VM staff here, they dont represent the company in any way, and what they are saying is just an opinion, with nothing to back it up.
It dont matter what the script says, people are getting good deals, probably not from VM staff that visit this forum, but they are getting them, and contradicting everything thats been said here.