Cable Forum - View Single Post

ccarmock · 27-06-2008, 22:11

After having read a bit here and on their website I had decided to go with NTL Business service - 10Mb/s with fixed IP address and phone.

Whiel this is a business service they had no issue in taking an order from me, as a home worker, they simply put my name in the company field and did a credit check against me as sopposed to a company name.

I have to say I was very impressed with the way the order was handled. It was then passed over to provisions and a chap called James there is handling it for me. Interestingly he said he was from Telewest. So they still use the older branding in some cases. I know the business service hasn't rebranded Virgin yet.

I got a call last week to find out when I was available this week for a pre-install survey. They had a fairly flexible schedule, but the earliest I could do was today.

Sure enough I got a call today to confirm they were coming round and to give me an approximate time and to check that was convenient.

After two people arrived they started to check the duct to the front of the house and pulled a rope through to the footway box and then to the green box, which in my cause is across the road. They then confirmed where I wanted the sevrices inside. He already knew I wanted the service installing into the loft space, which is a study. That was on the notes from when I mentioned it to the provisions team. I had been concerned after having heard they will work to a max of 2m. However they confirmed today that where I need the service is not a problem at all.

After doing some work in the green box they came back to give me an update. They have to get the network team to do a small dig across the front garden thankfully there is earht there so they don't need to pull up any blockwork etc - to install what they called an extended T.

They confirmed they had left a rope in place from the duct at the front of the garden through to the green box and the duct is clear all the way so no issues there.

However they had been testing the 50 pair phone link cable from the mux further up the road (I think) to the green box and can't find a good pair of cables for the phone install, so they passed that to the network team to investigate.

They then told me they'd pass details back to provisions who will arrange for the install. He said hopefully the 50 pair cable issue would be resolved quickly by networks.

In fact later today I saw someone else with the green box open and looked like they were testing things so maybe they're onto that already.

So far so good. I'll report back ont he next step on this if people are interested.

So far I am very impressed with the way it's gone.

27-06-2008, 22:11	#1
ccarmock cf.geek Join Date: Jun 2008 Posts: 804	NTL/Telewest business install After having read a bit here and on their website I had decided to go with NTL Business service - 10Mb/s with fixed IP address and phone. Whiel this is a business service they had no issue in taking an order from me, as a home worker, they simply put my name in the company field and did a credit check against me as sopposed to a company name. I have to say I was very impressed with the way the order was handled. It was then passed over to provisions and a chap called James there is handling it for me. Interestingly he said he was from Telewest. So they still use the older branding in some cases. I know the business service hasn't rebranded Virgin yet. I got a call last week to find out when I was available this week for a pre-install survey. They had a fairly flexible schedule, but the earliest I could do was today. Sure enough I got a call today to confirm they were coming round and to give me an approximate time and to check that was convenient. After two people arrived they started to check the duct to the front of the house and pulled a rope through to the footway box and then to the green box, which in my cause is across the road. They then confirmed where I wanted the sevrices inside. He already knew I wanted the service installing into the loft space, which is a study. That was on the notes from when I mentioned it to the provisions team. I had been concerned after having heard they will work to a max of 2m. However they confirmed today that where I need the service is not a problem at all. After doing some work in the green box they came back to give me an update. They have to get the network team to do a small dig across the front garden thankfully there is earht there so they don't need to pull up any blockwork etc - to install what they called an extended T. They confirmed they had left a rope in place from the duct at the front of the garden through to the green box and the duct is clear all the way so no issues there. However they had been testing the 50 pair phone link cable from the mux further up the road (I think) to the green box and can't find a good pair of cables for the phone install, so they passed that to the network team to investigate. They then told me they'd pass details back to provisions who will arrange for the install. He said hopefully the 50 pair cable issue would be resolved quickly by networks. In fact later today I saw someone else with the green box open and looked like they were testing things so maybe they're onto that already. So far so good. I'll report back ont he next step on this if people are interested. So far I am very impressed with the way it's gone.