Quote:
Originally Posted by Sigma
How can they get away with advertising an "unlimited" service, but then warn users for using it too much? Also, it seems odd having a "traffic management" system, if you then expect users to manage their own traffic to ensure that they don't hit the limits too many times on their supposedly unlimited service.
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Well put!
Here is a copy of the mail I received from Be. For obvious reasons I've removed my addy and the ticket number and also my name. No I haven't corrected their spelling either!
-------Original Message-------
From: Be member services
Date: 6/22/2008 7:40:26 AM
To:
Subject: Ticket No. updated Successfully
Dear Mr F,
Thank you for contacting us.
Our service is trully unlimited-you can download and upload as much as you want whenever you want,no traffic shaping,throtling etc.
The support is based in Sofia,Bulgaria and it is experienced and able to help you 24/7 and if you are calling from your BT landline number it will be for free.
If you have any other questions please contact us.
Regards,
Rudi.
Also the follow-up relating to contention ratios
From: Be member services
Date: 6/24/2008 11:58:51 AM
To:
Subject: ticket ID:
Dear Mr F,
Thank you for contacting us.
The contention ratio for all our packages is 1 to 1.We are trying to keep it this way and if sometimes in the future this is due to change we will notify you on time.
IF you have any other questions please contact us.
Regards,
Rudi