Quote:
Originally Posted by Rob
Unfortunately, what your are saying Ben, and what customers who are cancellinig ar being told by Virgin Media call centre staff, contradicts according to posts made earlier in this thread, and elsewhere. Looks to me like there is some additional training needed somewhere.
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The teams that deal with disconnection, i.e. Customer Relations and House Moves, have a calculator that works it out for them. You put in the services, how long the contract has left to run etc and it gives you an EDF amount.