[Wild Oscar]

Originally Posted by Mox3d

More people read these forums than some may give credit for. I've popped in and looked ever since VM took over, ever since Blueyonder took over, in fact since the early days of Telewest broadband. It's taken a long time but there has to come a point at which one has to say `too far, no more'.

VM with me are on a very sticky wicket. Our relationship has spiralled downward ever since the first day I called VM CS. That patronising voice saying how there are now four choices, choosing, waiting, choosing again, the customer service disconnects while you wait, the unintelligible language of at least half of the CS telephone staff, the fact that I was one of the very first to have broadband in my area with Telewest in 1998, the fact that since 2003 I've payed for the top level service from when it was 1mb to the current 20mb, the prospect of throttling just irritates and angers me beyond words.

You can call it what you like, quantize it, divide it, categorize it, diagnose my modem I don't care any more. The fact is this. 20mb connection speed is what I am paying for. If I find so much as once that I am `throttled' back to anything less than the best service you can be assured I will be leaving VM.

Gone are the days where customer service meant one on one conversation with someone who knew your first name. Gone are the days when if you had something to say about service then you would be duly heard, maybe a new policy would be rolled out too. Gone is the time where value means you get exactly what it says on the lid. I have little in the way of positive things to say about Virgin Media. I am in fact appalled at the entire service overall. The gritty TV signal quality, patchy broadband, atrocious phone services etc. In fact I am on the edge of suicide just reading this back to myself.

I'll just say that there are many unhappy customers about to come out of the woodwork, all of whome are equally disillusioned by VM's advertising and service in general. Throttling elite customers will be very much the beginning of the end.

These are my opinions. I'm sorry if I come across angry.

Brilliant post!! .. sums things up quite nicely ..