Quote:
Originally Posted by BenMcr
From what I guess happened is this
Sales booked on install for telco without a port order. However they may have noted the w/o comments saying it was.
Tech installs telco thinking a port would go through later that day
When the OP then phoned into CMC, they realised there was no port order so booked an active to active port
In some respects the physical install is a different issue
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I had allready thought of this Ben and of course you could be correct.
Still say if that is so a VM tel number would had been assigned so the cust would have had an active tel line (without the correct number of course).
If a problem with the port had arrisen (rejected bt BT) then I would have hoped the cust would have been contacted. Saying this I have known ports be removed from an order and booked on for a later date without the sales rep or any customer facing rep being notified.