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Old 24-06-2008, 00:12   #32
colin-bennett
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Join Date: Mar 2007
Posts: 372
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Re: Moved house, can't get Virgin, but they won't let me terminate contact

Quote:
Originally Posted by TraxData View Post
Incorrect, IF you are moving to an area where they cannot provide you with a service (you signed up for cable, adsl is a new contract, different matter)

You can cancel without being charged for the remainder of the contract.

I've done it before, as have others, if CS wont let you then you speak to a manager, simple as.
Some thing not right here.
Any one here who has any knowledge of VM will know C/S or C/S managers do not disc customers who are moving address,!!!!!!
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