[MovedGoalPosts]

I can't see how Virgin Can legally charge the entire amount unused.

Firstly there is the unfair provisions in consumer contracts. This to me seems quite biased in favour of the company.

If a charge is allowed, where is the reasonable level of that charge - just as everyone is complaining about bank charges being unfair , i.e. no the actual cost, but a penalty, so the VM charge should reflect the actual losses in cancellation of the contract, not the total amount. In other words, what is the loss of profit, unused pay off proportion of the install, maybe a small admin fee, and perhaps any nominal amount VM are forced to pay out in carriage fees for TV servces (only if those are charged on a 12 month basis by the TV co).

Finally, its always been the case that you can upgrade / downgrade most of the services / packages you take on a monthly basis. Unless that policy has been changed, then a total cancellation of all packages, should only be chargeable at a rate no greater that the minimum level of services possible.