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					Originally Posted by  Kursk
					 
				 
				Hmm, my understanding of the FOI Act 2000 is that it is a  statutory requirement to respond to requests for information within 20 days. It does not matter if the initial enquiry mentioned FOI; it is encumbent upon the recipient to consider if an FOI process is appropriate and in this case it clearly was/is. For absolute clarity,  statutory means it is the  law that they comply. Oh dear   .
 
The Act states:
 
Time for compliance with request 
 
(1) Subject to subsections (2) and (3), a public authority must comply with section 1(1) promptly and in any event not later than the twentieth working day following the date of receipt.
 
The subsections qualify the compliance rules but the information requested should be readily available so delay seems unnecessary.  
			
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 Unhappy about the response you got? >
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If ...
- You didn't get a reply within 20 working days 
 
- You did not get all of the information that you requested or 
 
- Your request was rejected, but without a reason valid under the law 
 
... you can
Ask for an Internal Review at the public authority. 
If that doesn't help, complain to the Information Commisioner. 
Complaining to the Information Commissioner
If you are still unhappy after the public authority has done their internal review, then you can complain to the Information Commisioner. To do this read Complaints about Freedom of Information on the Information Commisioner's website. 
Warning: There is a backlog of work at the Information Commissioner, and it can take literally years to get resolution from them.
Well... we already know that complaining to the Information Commisioner can be a complete waste of time.