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Originally Posted by TraxData
Incorrect, IF you are moving to an area where they cannot provide you with a service (you signed up for cable, adsl is a new contract, different matter)
You can cancel without being charged for the remainder of the contract.
I've done it before, as have others, if CS wont let you then you speak to a manager, simple as.
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That has not applied since at least Feb 2007 when it became Virgin Media, so anyone currently under contract cannot do that. Now the ONLY exception if you move to a non-serviceable property and don't take services is if you do so within 28 days of the first ever install date (as Virgin's own money back guarantee would apply)
This also written into the Virgin Terms under section K2
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If you move to another address during any minimum period paragraph J2 will apply, unless you continue to receive our services at your new address (in which case paragraph K3 will apply).
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and J2 says
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If you end this agreement before the end of the minimum period for any of the services (other than in the circumstances outlined in section K or paragraph J3), you must immediately pay (to Virgin Media Payments) the balance of the line rental (if this applies) or the monthly charges (or both) that you would have paid for the rest of the minimum period for each separate service (based on the line rental and monthly charges that you are paying when your agreement ends).
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A Manager will not be able to override this as it is Virgin Media Policy. Simple as.