Quote:
Originally Posted by colin-bennett
Once again good point ben
However the multiple of systems NTL were working on could have been intergrated (have not VM done this)
Migrating systems is still ongoing and is a painfull process for customers and staff.
It just seems to me (only my opinion) NTL senior management had no contact or control over the front line staff and as such ignored the problems the billing and provisioning system was causing the customer.
It was not luck TW chose ICOMS but more perhaps good leadership/
Poor leadership and weak management led NTL into the state they found themselves in.
I am really sad to say VM are following in the footsteps of the old NTL.
I hope I am wrong but only time will tell
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Correct me if Im wrong, but thats because Virgin Media are the old NTL. Virgin Media was just a name change.