Quote:
Originally Posted by BenMcr
It could be that, which also would have affected the IT choice.
Telewest chose ICOMS as their migration bill platform, and obviously had better luck with it, as this is what Virgin now use. But it a bought in system, and has all the increased support costs that comes with that.
NTL, maybe had to spend more on the network, so had less to play with for IT/Billing systems, which is why the chose an in-house solution.
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Once again good point ben
However the multiple of systems NTL were working on could have been intergrated (have not VM done this)
Migrating systems is still ongoing and is a painfull process for customers and staff.
It just seems to me (only my opinion) NTL senior management had no contact or control over the front line staff and as such ignored the problems the billing and provisioning system was causing the customer.
It was not luck TW chose ICOMS but more perhaps good leadership/
Poor leadership and weak management led NTL into the state they found themselves in.
I am really sad to say VM are following in the footsteps of the old NTL.
I hope I am wrong but only time will tell