Quote:
Originally Posted by Losttheplot
TW had 10 or so digital headends (regions previously other companies), ntl/CWC had around 48. The maths is straightforward.
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I'm not too sure the maths is that straight forward... less headends equal less customers which equals less revenue so although on a smaller scale the overall effect it had on performance relational to cost was the same.
The benefit of being a smaller company was that the managers who made the decissions and the frontline staff were not completely disassociated and when decissions needed to be made there was a focus on empowering individuals to speak up (it was Virgin branding before virgin). On the flip side of the coin the ex-NTL side was was very much "I'm not making that decision as I may get shot for it".
As for the network slowdown ex-TW since the merger it's more than likely due to the increased number of hops to the internet due to the fact that traffic is being forced across the ex-NTL core network causing increased congestion at peak times.
IMO post merger for me it's gone more ex-NTL and from my point of view thats a long way in the wrong direction.