[gnilddif]

Well, well well, whaddya know? I was just browsing through those posts on the bbl thread I just mentioned, and spotted that Frank posted on July 2 2007: 'I have logged an abuse at bt and directsupport at bt which is an address on the ripe form.'

Funny that, because I have a letter in front of me from the Chief Counsel (Commercial Law) at BT Retail dated 13 May 2008, saying "we were not able to identify individual customers who participated" (in the trials) "but in the one or two instances where it has subsequently become clear from later correspondence that customers may have experienced these problems, we have sought to contact them".

abuse at bt, direct support at bt, a leaked report that makes it plain that BT was monitoring the helpdesks and forums during the trials ....now, who do you believe?

gnilddif