Quote:
Originally Posted by colin-bennett
However if you wish to talk about provisioning then shall we talk about SABS,, Before VM got involved TW and NTL were allready getting rid of this old billing and provisioning system. No investment here from NTL.
TW DID win awards as being a quality internet provider (IP)
TW DID win awards for customer care.
NTL won this site
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To be fair the only reason SABS was started was because the billing systems NTL had were not designed for broadband. That was what it originally did, dial-up and cable modem broadband.
Then some bright spark sold the idea of cheaper support costs to NTL managment. This is when the TV and phone started to get added
IMO By 2005 ntl already knew it was a pile of c**p, this why they did no more billing migrations (that and it crashed when they tried to migrate those now in bill areas 24-28) I reckon they were waiting for the merger so they could get their hands on ICOMS