Quote:
Originally Posted by Stuart C
The relevance is simply this (and is explained at the bottom of that post, if you bother to read it). All companies have customers who have good experiences. All have customers who have bad.
IIRC, news reports at the time of merger. That, plus the fact that the combined company seems to favour the direction Telewest took, even where the direction NTL was going would have been better (the V+ being one example).
How do you know there wasn't? This site (and it's forerunner) prospered because NTL were bad for a lot of people, and also had inept PR, which meant a lot of stuff to moan about. How do you know that such a site wasn't created for Telewest, and simply didn't prosper?
NTL were bleeding money for one reason, and one reason only. The amount of debt they had got into buying up other cable cos at a rate of knots.
Telewest also did, but on a much smaller (and more sensible) scale.
IP? Internet Provision?
I wasn't talking about Customer Services.. I was talking about network upgrades and maintenance. My info comes from people I know who worked for TW.
I do not believe my views are prevalent, nor should they be. The post is on topic because of the reasons explained at the bottom.
It is, and I have never suggested otherwise.
|
Ok
Good responce.
Some points I do not agree on are as below >
I joined this thread as it appeared all views were accepted as long as they were in line with a moderator.
A threat to remove some one from this forum for this thread is deplorable.
you said IIRC, news reports at the time of merger. Please expand ???
The forerunner of this site was sold out and indeed the site was closed.
No such site for ex TW. Unless of course you can show me one..
NTL were not investing,,,,, all the money they had was used to stay afloat.
IP (internet provider) However if you wish to talk about provisioning then shall we talk about SABS,, Before VM got involved TW and NTL were allready getting rid of this old billing and provisioning system. No investment here from NTL.
TW DID win awards as being a quality internet provider (IP)
TW DID win awards for customer care.
NTL won this site
Moderators on any forum should not be allowed to post questions or responces.
They are there as moderators. If they wish to get involved in a forum then they should log in as a memeber and not a moderator.
This is only MY view and may not be refected by other members