I'm a bit confused. In you first post you said
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My only choice is to get freeview and the internet from another supplier via the phone line but I can't afford to pay for something from Virgin I can't get.
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Which means as you are not continuing with Virgin Services you would be charge an for disconnecting your cable contract early
However you then say this
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Because the customer service rep said we could only get the non cable service we got signed up to that. But I didn't realise that it started a fresh 12 month contract, rather than changing the one I already had.
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Which means that you would be refunded any Early Disconnection fee from your cable contract as you are keeping Virgin Services