for all the guys be patient, I got upgraded to 10mb for free in South East area last month, I got what they said I would, sometimes even 12mb. Amazing, just upgraded to 20mb and i get 22 mb now. Virgin Media are doing their best you know, i still prefer Virgin Media over BT, AOL, Tiscali, any day. Along with the new FIREFOX 3, im experiencing internet at its best, all i need now is a new pc unit and im happy, cant wait till christmas. lol