Dunno if there are any other tesco.net subscribers around? Tesco were run by NTL so I guess it's all Virgin now?
Anyway.... I always knew that Tesco.net weren't the cheapest around, but I'd been with them from dial-up days, then onto 512k broadband and never had a problem. When you've got a service that works and you read about other people's horror stories with other providers it makes you tempted to stick with your current company even if you are paying a bit too much.
Last year I upgraded to the "Finest" package - pah, what a hoot!
It's sold in large text as "The fastest speed we can provide on your line" and in smaller text on page 2 as "Up to 2Mb speed with FREE upgrades".
So, I blamed myself for not realising that I was only getting 2Mb for £24.97/month. However as my telephone line supports 5Mb I reassured myself that it wouldn't be long until I got a better speed as they promised free upgrades. Nothing has been forthcoming. Several months ago I emailed them to ask when I could expect my speed to be upgraded... and they fobbed me off with some excuse that that information was not available to them.
So as soon as my 12 month contact is up (anytime soon I hope - I've emailed them for the exact date) - I shall be buggering off.
Rant over.
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