Quote:
Originally Posted by colin-bennett
BT ports are booked on by sales and go ahead at time of install. (7 day rule of course)
Sales do not book on active-active transfers yet you say when you called c/s they advised this had been done. ??
This being so you should have an active VM number working.
Techs do not leave without the number being ported if the number port has been booked by sales. Unless of course the port failed for some reason..
Sales book a port at least 7 days in advance, however an active active transfer can take much longer due to the newish process.
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From what I guess happened is this
Sales booked on install for telco without a port order. However they may have noted the w/o comments saying it was.
Tech installs telco thinking a port would go through later that day
When the OP then phoned into CMC, they realised there was no port order so booked an active to active port
In some respects the physical install is a different issue