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Snooky2 · 18-06-2008, 11:14

I sent an email to a load of Virgin Media directors yesterday afternoon and suddenly things seem to have started happening.

They're sending someone today to re-connect my BT line to the BT external box (they confirmed it should not have been done that way) and to install a Virgin master socket next to my BT master socket.

Then on the day of the number port someone will come and wire my internal extensions across from the BT master socket to the VM master socket.

So it looks like it will all be sorted out, just a shame that I have to send emails to people at the top of the organisation before anyone bothers to try and fix the mess.

Re: the number port and installation, I don't know if they should have been scheduled for the same day, but they weren't, and the port date was much more than 7 days after the installation was first booked. Besides, as a dumb customer, I shouldn't have to worry about that kind of thing, it should all be arranged by Virgin in conjunction with BT and if for some reason the process goes wrong then their customer services people need to be able to jump when you call and arrange for a quick fix, not give you the same tedious helpless excuse every time.

18-06-2008, 11:14	#18
Snooky2 Inactive Join Date: Jun 2008 Posts: 6	Making progress I sent an email to a load of Virgin Media directors yesterday afternoon and suddenly things seem to have started happening. They're sending someone today to re-connect my BT line to the BT external box (they confirmed it should not have been done that way) and to install a Virgin master socket next to my BT master socket. Then on the day of the number port someone will come and wire my internal extensions across from the BT master socket to the VM master socket. So it looks like it will all be sorted out, just a shame that I have to send emails to people at the top of the organisation before anyone bothers to try and fix the mess. Re: the number port and installation, I don't know if they should have been scheduled for the same day, but they weren't, and the port date was much more than 7 days after the installation was first booked. Besides, as a dumb customer, I shouldn't have to worry about that kind of thing, it should all be arranged by Virgin in conjunction with BT and if for some reason the process goes wrong then their customer services people need to be able to jump when you call and arrange for a quick fix, not give you the same tedious helpless excuse every time.