Quote:
Originally Posted by jungleguy
I'd just like to say that all number port should be scheduled 7 days in advance at point of sale, to give VM a chance to do the number port.
The engineer did nothing wrong. I think you'll find the original telesales sales advisor is at fault.
You could arrange a divert on you BT phone number to your VM temporary phone number.
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struggle here to get my head around this
BT ports are booked on by sales and go ahead at time of install. (7 day rule of course)
Sales do not book on active-active transfers yet you say when you called c/s they advised this had been done. ??
This being so you should have an active VM number working.
Techs do not leave without the number being ported if the number port has been booked by sales. Unless of course the port failed for some reason..
Sales book a port at least 7 days in advance, however an active active transfer can take much longer due to the newish process.