Quote:
Originally Posted by motion
We dont connect to bt's master socket. Our procedure is to install a virgin master socket next to the bt if needed. We can however take the bt extensions and plug them into our master socket to enable you to have virgin throughout your house. Bt supply a service whereby even if you are disconnected you can still dial emergency services, virgin dont provision for this on there disconnected fones. This is why we install a new master and leave the bt master in situ.
Bt number ports can be done instantly whilst we are there, unless the date of install has been brought forward then the port over will be the original install day. Engineers are not responsible for the port over and we are not told what day the port is booked for. We install and dial the bt exchange and request the number be moved, usually take about 15mins providing there are no "other" issues.
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Well I wish you'd come to do my install. The guy who did it definitely put it straight into the BT box on the outside wall of the house (black cylindrical thing with a "lid" that unscrews) - I saw him do it!
He never mentioned that he could install a separate Virgin master socket AND connect that to all my indoors BT sockets.
Having said all that, I don't feel I can criticise the chap who did the install too much - he was very polite and friendly and appeared to be trying to achieve what I needed, which was for the Virgin line to feed all my existing sockets yet still be able to use my previous BT number post-install. It's just that what he obviously expected to happen (and may well have happened every time he did it before) clearly didn't happen this time.
I even called him on his mobile later on to double check that he really meant what he said. He sounded baffled that the number port hadn't happened and apologised but said it was with the porting dept and beyond his control.
I kind of see both sides but it doesn't help me at all.
I'm interested to hear you confirm what he seemed to claiming about the same-day number ports. This is clearly what the engineer was referring to, although Virgin Media customer services vehemently deny that such a thing could ever happen. I wonder if you know any way that I can get this to be done for me, i.e. get them to contact BT and have the port done tomorrow, for example ?
Feeling very very frustrated over something that really should have been very simple
My previously good opinion of Virgin Media (based, admittedly, on a long, reliable broadband service from NTL and then VM) has been severely dented.