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motion · 17-06-2008, 16:18

We dont connect to bt's master socket. Our procedure is to install a virgin master socket next to the bt if needed. We can however take the bt extensions and plug them into our master socket to enable you to have virgin throughout your house. Bt supply a service whereby even if you are disconnected you can still dial emergency services, virgin dont provision for this on there disconnected fones. This is why we install a new master and leave the bt master in situ.
Bt number ports can be done instantly whilst we are there, unless the date of install has been brought forward then the port over will be the original install day. Engineers are not responsible for the port over and we are not told what day the port is booked for. We install and dial the bt exchange and request the number be moved, usually take about 15mins providing there are no "other" issues.

17-06-2008, 16:18	#9
motion Inactive Join Date: Jan 2006 Location: Cambridgeshire Services: V+ V box 20meg BB Telco Posts: 4	Re: Engineer connected Virgin line to BT box We dont connect to bt's master socket. Our procedure is to install a virgin master socket next to the bt if needed. We can however take the bt extensions and plug them into our master socket to enable you to have virgin throughout your house. Bt supply a service whereby even if you are disconnected you can still dial emergency services, virgin dont provision for this on there disconnected fones. This is why we install a new master and leave the bt master in situ. Bt number ports can be done instantly whilst we are there, unless the date of install has been brought forward then the port over will be the original install day. Engineers are not responsible for the port over and we are not told what day the port is booked for. We install and dial the bt exchange and request the number be moved, usually take about 15mins providing there are no "other" issues.