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Mcawley · 16-06-2008, 20:20

This is similar to the problem I have. The engineer came to install everything, did all the work inside the house, went to connect to the street box and found there was a fault in the line from the house to the box. He arranged for a construction crew to come and repull the line, but managed to flag the job as completed so a number port went through a day or 2 later our original BT line went dead. Finally after 2 weeks the construction crew came, repulled the line and a new engineer connected the internet and TV. He was unable to connect the phone due to not 'having the settings' with him. So until Wednesday when another engineer is due, we will have had no landline whatsoever for nearly 3 weeks!!

16-06-2008, 20:20	#5
Mcawley Inactive Join Date: Jun 2008 Posts: 8	Re: Engineer connected Virgin line to BT box This is similar to the problem I have. The engineer came to install everything, did all the work inside the house, went to connect to the street box and found there was a fault in the line from the house to the box. He arranged for a construction crew to come and repull the line, but managed to flag the job as completed so a number port went through a day or 2 later our original BT line went dead. Finally after 2 weeks the construction crew came, repulled the line and a new engineer connected the internet and TV. He was unable to connect the phone due to not 'having the settings' with him. So until Wednesday when another engineer is due, we will have had no landline whatsoever for nearly 3 weeks!!