Hi, I'm new to these forums but I see some VM techs post here so maybe someone can give me some advice.
I've had cable broadband from NTL and then Virgin for years and always been very happy with it.
Because it was so good I decided to go for Virgin for my home landline as well (currently with BT). Virgin would transfer my existing home number from BT to their system so I could keep the number.
So the engineer turns up and asked where I wanted the phone socket. I asked, is there any chance you can actually connect the Virgin line into the main BT input to the house (little round metal box on the outside wall of the house) so that I can use my existing phone sockets and you don't have to route a new one inside the house ?
He said yes, no problem, in fact it was much easier for him as he was running behind.
Then a thought occurred to me and I told him no, that won't work because as soon as you connect it my original BT number will have no phone connected and I'll have to wait 2 weeks or whatever until BT get round to transferring the number, during which time no-one will be able to contact me or my wife on the number they all have for us.
He said no, as soon as he finishes the job he rings back to base and the BT number will be transferred within 2 hours. I checked twice that he was really saying this, as I'd heard that number ports take weeks. He confirmed it each time. Sounded great so I left him to it.
Sure enough, 4 hours later, the BT number still isn't transferred. So I ring Virgin Media Customer Services and get through to India. They tell me the number port is scheduled for 24 June (i.e. 11 days after the install) and the technician shouldn't have promised that.
I happened to have the tech's mobile number so I rang him and he confirmed what he'd promised me, that the number should get transferred within a couple of hours.
Anyway to cut a long story slightly short, after ringing Virgin customer services many times I'm no further forward. Each time I call, the CS rep agrees to do something and get back to me. Each time they never do. I know people said NTL customer service was appalling (I never found that, the few times I rang them) but this is a different world.
So, firstly - if there are any VM techs out there, was my engineer just spinning me a yarn to get the installation done quickly ? He made it sound like he'd done it many times before and it would work fine.
Secondly, does anyone have any VM contacts I can speak to who might actually look into it properly and try and do something for me rather than promising things they will never actually do ?
Finally, does anyone else have any suggestions (apart from "wait till the number port happens on June 24") ?
I'm soooooo p****ed off with VM at the moment I feel like cancelling all my services with them - and would do, except that the cable broadband was excellent and far better than many of my friends ADSL connections.
All help gratefully received
