Quote:
Originally Posted by jelv
A reminder to everyone: Under OFCOM rules an ISP cannot withhold issuing a MAC because of a dispute over outstanding fees - they must issue the MAC within 5 working days of a request.
See http://www.ofcom.org.uk/telecoms/ioi...vogc150807.pdf
See Annex 1 starting on page 73.
Para A1.5 specifies the 5 days
Para A1.11 gives reasons why they may refuse to provide a MAC - refusal to pay a termination fee is NOT a valid reason. |
That's a great piece of info Jelv, but since when did BT observe the rules?
Still, I particularly like
Quote:
A1.12 Where the Communications Provider is unable to, or refuses to, provide a
MAC to the End-User, the Communications Provider shall provide the End-
User with a clear explanation of why the MAC has not been provided.
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