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Re: Throwing the cable over the roof.
in the old days an installer would only go as high as his ladder. If he had a short ladder he'd call another installer with a longer ladder.
Unfortunately this rule of thumb no longer applies, and the new rule of thumb is 2nd floor is too high and non serviceable. (ground floor, first floor then second floor)
As for throwing the cable over the roof. They just don't do it.
I would NOT bother ringing customer services, your wasting your time and money.
If the tech could have routed the cable through the house he should then should have done it that way. If this is an option ring sales and raise a new work order, and book it for an am slot.
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