Quote:
Originally Posted by Damien
nor any details of a O2 upgrade policy  |
You will be waiting a while for the headless chickens, er I mean managers at O2 to decide on an upgrade policy. It took them ages to sort out upgrades, MNP (Porting) and email set up when the original was released.
They apparently set up a 'war room' for unsolved problems and the like. Us customer service advisors, assumed that there would be a bunch of gurus in there sorting the problems out. Guess what? Nope there wasn't. It was nothing but an email inbox where the issues were passed to iPhone super advisors. The super advisors knew nothing at all. Most of the normal customer service advisors came to me for help. Lol
