Cable Forum - View Single Post - Virgin 4Mb to upgrade to 10Mb February

Wizdan · 08-06-2008, 09:58

Hi,

I thought I'd keep you updated on what's going on in case anyone else has a similar problem.

I gave Virgin a rang this morning and they sent a signal down to my modem and determined that it has received the 10mb upgrade, and that the problem lies with my computer. (Now I remember reading in this forum that someone had a similar problem in which they said 10mb, but the modem gave out 4mb) So I insisted that the problem can't be with my computer as why would the downstream channel read 4mb? The gentlemen went away for a while and came back telling me that my modem can't support 10mb-(so much for their website saying it IS supported), which has now landed me with a new modem due to arrive by next friday.

I just hope this solves the issue, but regardless my old modem is over 4 years old so it would be nice to have a newer one.

That's the story so far, I'll tell you what happens when I get the modem.

Thanks,

Dan

p.s. Sorry about the brackets!

08-06-2008, 09:58	#850
Wizdan Inactive Join Date: Jun 2008 Location: Stevenage Services: 4Mb Virginmedia Posts: 6	Re: Virgin 4Mb to upgrade to 10Mb February - Summer Hi, I thought I'd keep you updated on what's going on in case anyone else has a similar problem. I gave Virgin a rang this morning and they sent a signal down to my modem and determined that it has received the 10mb upgrade, and that the problem lies with my computer. (Now I remember reading in this forum that someone had a similar problem in which they said 10mb, but the modem gave out 4mb) So I insisted that the problem can't be with my computer as why would the downstream channel read 4mb? The gentlemen went away for a while and came back telling me that my modem can't support 10mb-(so much for their website saying it IS supported), which has now landed me with a new modem due to arrive by next friday. I just hope this solves the issue, but regardless my old modem is over 4 years old so it would be nice to have a newer one. That's the story so far, I'll tell you what happens when I get the modem. Thanks, Dan p.s. Sorry about the brackets!