Cable Forum - View Single Post - Virgin 4Mb to upgrade to 10Mb February

johnnymcdermott@ · 07-06-2008, 20:45

[QUOTE=ceedee;34570468]I'd guess that's most unlikely.

Recommend you contact Tech Support (now free on 151 if you've got a VM phone) and let them know that your modem is still showing the 4Mb configuration despite your area showing complete in the schedule.
(They'll probably tell you to reboot the modem and your computer again but humour them...)

Cheers for the replies ceedee. I contacted Virgin on 150 who then spoke to tech support and they informed me that although my exchange is showing as upgrade complete it is not actually complete....me thinks they are taking the proverbial.

07-06-2008, 20:45	#843
johnnymcdermott@ Inactive Join Date: Jun 2008 Posts: 11	Re: Virgin 4Mb to upgrade to 10Mb February - Summer [QUOTE=ceedee;34570468]I'd guess that's most unlikely. Recommend you contact Tech Support (now free on 151 if you've got a VM phone) and let them know that your modem is still showing the 4Mb configuration despite your area showing complete in the schedule. (They'll probably tell you to reboot the modem and your computer again but humour them...) Cheers for the replies ceedee. I contacted Virgin on 150 who then spoke to tech support and they informed me that although my exchange is showing as upgrade complete it is not actually complete....me thinks they are taking the proverbial.