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Old 07-06-2008, 19:54   #842
ceedee
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Join Date: Jan 2008
Location: Bath
Services: 100Mb VM Broadband
Posts: 825
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Quote:
Originally Posted by johnnymcdermott@ View Post
Right enough ceedee.
Maximum Downstream Data Rate : 4096000
I had problems recently with my modem in that I kept losing my connection. Is it possible they have tied it down to 4mb to stop this happening.
I'd guess that's most unlikely.

Recommend you contact Tech Support (now free on 151 if you've got a VM phone) and let them know that your modem is still showing the 4Mb configuration despite your area showing complete in the schedule.
(They'll probably tell you to reboot the modem and your computer again but humour them...)

---------- Post added at 20:54 ---------- Previous post was at 20:49 ----------

Quote:
Originally Posted by Wizdan View Post
Downstream Receive Power Level : 13.9 dBmV
Downstream SNR : 26.5 dB
I suspect your SNR is marginally low which could mean you'll need a tech visit.
What's your upstream power level?
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